Washington, DC—(ENEWSPF)—March 31, 2014. From HHS spokeswoman Joanne Peters:
We are experiencing record volume on HealthCare.gov today. 1.2 million visits through noon and 125k plus concurrent users at peak so far today. The waiting room is up to meet demand. Consumers may wait, or may leave their email and they will be invited back.
Our virtual waiting room on HealthCare.gov has been deployed because of high demand. This system creates a virtual waiting room where people can hold before being let into the site. They also have the option to leave an email and be invited back when the system is ready for them. This is being done to ensure the best experience possible for those already in the system. This is the same waiting room that we have used previously during times of high volume. It is described in this blog from March 26: http://www.hhs.gov/healthcare/facts/blog/2014/03/open-enrollment-ends-march-31.html
Approximately 125,000 consumers were on the website in the system at its peak and we able to continue to shop and enroll in plans.
The decision was made by proactively by our operations staff that monitors and assesses technical issues across the site 24/7 in real time. The site continues to perform well with fast response times and low error rates.
More information: http://www.hhs.gov/healthcare/facts/blog/2014/03/open-enrollment-ends-march-31.html